Question 1

What areas do you deliver to in Uttar Pradesh and Bihar?

Accepted Answer

We offer free delivery across major cities in Uttar Pradesh (Lucknow, Kanpur, Varanasi, Agra, Meerut, Allahabad) and Bihar (Patna, Gaya, Bhagalpur, Muzaffarpur). For other areas, please contact us for delivery availability and charges. Our factory-direct model ensures fast delivery within 7-10 business days.

Question 2

Can I customize furniture pieces or combo packages?

Accepted Answer

Yes! As a factory-direct manufacturer, we offer extensive customization options. You can modify dimensions, choose from 50+ fabric/wood finishes, add storage compartments, or mix-and-match items in combo packages. Our design team will work with you to create furniture that perfectly fits your space and style. Customization typically adds 5-7 days to delivery time.

Question 3

What warranty do you provide on furniture?

Accepted Answer

All Leeway Furniture products come with a comprehensive warranty: 10 years on wooden frames, 5 years on mechanisms (hinges, sliders, hydraulics), and 2 years on upholstery and fabric. We also offer a lifetime warranty on manufacturing defects. Our service team provides free repairs during the warranty period at your doorstep.

Question 4

Do you provide assembly and installation services?

Accepted Answer

Absolutely! Every purchase includes free professional assembly and installation at your home. Our trained technicians will assemble your furniture, position it as per your requirements, and clean up all packaging materials. We also offer wall-mounting services for wardrobes and shelving units at no extra cost.

Question 5

What is your return and exchange policy?

Accepted Answer

We offer a 30-day easy return policy. If you're not satisfied with your purchase, contact us within 30 days for a full refund or exchange. The product should be unused and in original packaging. For customized items, exchanges are allowed within 7 days if there are manufacturing defects. Return pickup is free for defective products.

Question 6

What payment methods do you accept?

Accepted Answer

We accept multiple payment options: Cash on Delivery (COD), UPI, credit/debit cards, net banking, and EMI through leading banks. We also partner with Bajaj Finserv, HDFC, and ICICI for 0% EMI schemes on orders above ₹20,000. For combo packages, we offer special financing options with tenures up to 24 months.

Question 7

What makes your combo packages special?

Accepted Answer

Our combo packages are designed to furnish entire rooms at unbeatable factory-direct prices. Each combo is carefully curated by our designers to ensure style consistency and space optimization. Combo Plus packages include furniture AND electronics (TV, refrigerator, washing machine) with single-point warranty and delivery. You save 25-40% compared to buying items separately, with the convenience of one invoice and one delivery.

Frequently Asked Questions

Browse by Category

Still Have Questions?